People Have Nice Things to Say

First of all, a formal thank you for the temporary sink. Our guests appreciated it (although we ourselves had become used to washing our hands with the tub faucet, our guests had not). When I told people you'd put in a temporary sink, they were surprised. When I told them you'd offered, on your own, to do so, without our having requested it, they were amazed. So, thanks again.

AJ and Peter did an excellent with the project that I needed done. They explained what they were doing and why, and answered all of my questions. They took pride in their work, as evidenced by the care and thought for each project. I felt very comfortable with them working in and around my home.

We are very grateful for all the terrific service from your crew this year in getting a few minor projects and issues taken care for us. It sure is a great feeling knowing that we can always count on Upscale Remodeling

Once again, Upscale Remodeling in NY did an excellent job on our home. This job had a few pitfalls whereas the last two didn’t but EVERYONE at Upscale was right on top of the problems and the product is SUPER! Thanks again to all! We hope to be able to call on you again soon.

I just wanted to let you know that I visited the Geise’s last week and got to see their remodeling job. It was beautiful and flawless. Clearly they are very happy. Nice work!

Professionalism at every stage of the project – from the initial phone reception, to estimating, to actual construction/renovation.

The kitchen remodel looks absolutely fabulous! Hardware is great—I can’t wait to put everything away and really start to use that space! Thanks so much for all your hard work and care!

One of your previous customers who we called for a reference indicated we would be very lucky to have you do our project. After the completion of our home addition in Ithaca, we can enthusiastically make the same recommendation to others.

He was honest, helpful and skilled in construction. We knew he would succeed in his business because of his basic decency as well as his considerable knowledge of his craft and his clarity in hiring skilled and loyal employees. He has done further work for us over the years. We have much admiration for him.

Thanks for a great job!

I appreciate the good work you did for us this year.

Steve Nash and his amazing crew have always been exceedingly helpful, honest, and hard-working. They are absolutely dependable and we wouldn’t dream of working with anyone else.

If you want a top-notch remodeling experience, choose Upscale Remodeling in NY. They will make anything that seems impossible, possible.

Over the years, it's been a pleasure working with your business and all your employees--Steve, Rich, Pete and Dan. Have a wonderful holiday season.

The entire crew is very skilled, knowledgeable, and helpful in every way. So far the results are outstanding and, since we are living on the lower level, we have the opportunity to watch the daily progress they are making.

We have been very pleased with the quality of workmanship, honesty and trustworthiness of Upscale Remodeling in NY. Their excellent renovations have added substantial value to our home.

Like many folks, we have heard horror stories about renovation projects gone wrong, exceeding budgets and timeframes and falling short of the quality of work envisioned. We worked with Upscale Remodeling, so this is not our story.

Many thanks to the entire Upscale team for providing us with a beautiful and functional addition to our home.

We cannot thank you and your team enough for making our home remodeling experience so great. . . . The construction process was a fantastic experience.

Thank you for a job well done. I am happy with the results and will look forward to more projects together.

We are still thrilled with the work your guys did for us.

Steve Nash was very thorough and helpful. If you want quality workmanship, professional, punctual, and courteous workmen, choose Upscale Remodeling.

When Upscale does the work, you can be sure it is done right.

Upscale Remodeling has replaced our windows, part last year and part this year. They do beautiful careful work with great attention to detail. Timing works out just as they say it will.

I liked the fact that both EJ and Peter were no-nonsense professionals of the highest caliber. They were both knowledgeable and able to explain to a novice like me what they were doing. Dislike having to pay what they were worth.

Just a quick note to let you know that I am delighted with the nice job Pete did on the stairwell walls. Sometimes a house has the final say and you just have to "go with it". The trim he put up does the trick.

A heartfelt THANK YOU to you and your staff for your patient guidance during the entire project and for your professional dedication to detail; the skill and pride in Upscale’s work is obvious, and is sincerely appreciated.

We are very pleased with the new windows. The whole upstairs is now much quieter, an unexpected nice feature.

Thanks for a job well done. We are enjoying the new space Upscale built for us. The professionalism and courtesy of you and your crew is greatly appreciated. Thanks again!

Steve did not exceed the budget we allocated for our project, and our renovation is even more beautiful than we imagined it would be!

Upscale was able to rebuild my house in just a little over 6 months which included the month-long demolition! I absolutely would (will & have) recommend Upscale Remodeling in NY to anyone who wants the best work & materials possible & will use them again if needed.

I just want you to know how much I appreciate all the time and work you put into building me a great deck.

If you are interested in the best quality workmanship, excellent communication, and friendly, professional employees, you should choose Upscale Remodeling for your next project.

If you want a quality job at a fair price, we can't think of a single reason not to hire Upscale Remodeling. We highly recommend Upscale to everyone - with no hesitation.

The quality of work by Upscale exceeded all expectations. From the design stage through demo and installation, the work was professional, timely and meticulous. This was a substantial renovation project with a very small window for completion. Truly an exceptional experience.

Liked the thorough approach to doing business, liked the knowledge brought to our discussions – the positive innovation/idea generation.

Thank you Steve Nash and Upscale Remodeling. I could not have done it without you.

Every facet of your business is conducted with polish and professionalism. Your crew was prompt, courteous, talented and dedicated to their craft.

We cannot get over the workmanship of Rich! He was a pleasure to have around; so patient and incredible how he left things at the end of the day! You are lucky to have him and I hope we will have him and you on another project. Thanks again.

Very easy to work with, top quality work, very responsive (especially by email, which is easiest for me). My only complaint is that it took about 6 months before the project got started. It was completed very promptly once it started.

It was a pleasure doing business with Upscale Remodeling in NY. Everything was handled in a very professional manner, from the estimate, to the carpentry, to the billing. We will highly recommend you to our friends. Thanks for a great experience!

Very easy to work with, top quality work, very responsive (especially by email, which is easiest for me). My only complaint is that it took about 6 months before the project got started. It was completed very promptly once it started.

Upscale did a marvelous job of upgrading and screening in the front porch on our 100-year old house, transforming it from a little-used area to a wonderful “room” where we spent most of the summer. The folks from Upscale did a wonderful job that has improved our lives and will see our home through its next 100 years.

Serious professionals. Good communication on all aspects. Courteous and thorough.

Highly recommended, albeit not cheap. Our neighbors are delighted with the remodeling, and comment on it repeatedly.

The house is looking absolutely spectacular and both my mother and I are very pleased with the work and the pace at which it is going. Thank you very much for everything. You and your crew not only do extraordinary work but are also thoughtful, kind and have been very patient with us.

Upscale’s work was superb. . . . Steve and his carpenters take great pride in their work, and we know that future owners of this house will enjoy and be as grateful for the quality of Upscale’s work as we are now.

We engaged Upscale for a complete bathroom remodel in Ithaca - the workmanship was tops with high quality materials used. Upscale performed on time and within budget. The company did two other small jobs for us - again excellent. We are pleased and highly recommend Steve Nash and Upscale.

They said they wanted me “completely satisfied”—they mean it and I am! Upscale’s work is of the highest quality. The firm is consistent. Upscale now has done two different remodeling jobs for me I am enormously pleased with both.

Just a small gift in appreciation for your dedication to our bath remodel and being our guest these past few weeks. We are thrilled with the results. Wishing you and Upscale Corp good luck through this business turn down, and will be seeking you out if further remodeling is needed.

Thanks so much for the wonderful and prompt service. Pete and Steve were simply wonderful to deal with.

When recently we decided that it was time to renovate a vintage guest bathroom, there was no  need to consider anyone besides Upscale. We were confident entrusting Upscale to see us  artfully and fairly through our biggest home project. . . . We can testify to the wonder and worth of Upscale . . .

Everyone we worked with at Upscale showed a high degree of professionalism and consideration. . . . We are pleased to enthusiastically recommend Upscale Remodeling for the manner in which the work was executed and for the excellence of the final results.

We liked the way you listened to what we wanted and then made it happen. When a problem was discovered that needed major fixing, you explained what was needed and did a great job in record time.

Showed extra care and concern with my cats, did a great job at daily clean-up, high level of craftsmanship.

It has been a pleasure to work with you and your craftsmen. Your commitment to the best quality of workmanship and materials is very evident in the finished product.

Thanks for the professional help in our remodeling needs! I appreciate the extra effort of the siding, we definitely got in a little over our heads with all that was needed to make this space livable. Between the very professional work done by Rich and Pete, and all that PJ and I ended up doing, my mother was very pleased and is comfortable in her new home.

Many thanks for your help at the Science Center build on May 12. Despite the rain, we got everything accomplished – and then some!

We are absolutely loving our addition, everyone who sees it thinks it is wonderful and those who knew our "before" house are amazed at the transformation…Your crew, Pete, Brian and Rich, were not only superb craftsmen but enjoyable to see every day…. After they finished the job, we kind of missed seeing them!

We are STILL enjoying the oak flooring in our living and dining rooms, as well as the more air-tight house provided by new windows, doors and door sealing. Thanks so much for a job well done! And happy New Year!

Thank you for your prompt service. I certainly will recommend you to our friends and other “snowbirds” that are looking for a remodeling contractor in the Tompkins County area. Again - Thanks!

The measure of an organization is revealed as much when things go wrong (as they do once in awhile) as it is when things go right. My high opinion in Upscale has only increased as has my confidence in Steve Bossard! All is well, here. It is a pleasure to work with such professionals.

Another job well done!

The porch looks beautiful. We have gotten a lot of compliments on it.

We are very pleased with your work. The porch looks great!

I can recommend Upscale with no reservations. Steve and his crew have good design sense as well as technical skills, and have been willing to work with me to carry out my plans as well as making suggestions as to how my vision can be carried out.

The results are truly transformative, and the new integrates exceptionally well with the old. We hope to be able to use them again for all our future building and remodeling projects.

The Upscale workers are trustworthy and professional. They were enjoyable to have around. Steve Nash and Steve Bossard are always available to answer questions and address concerns. They are committed to making the project RIGHT by our standards and wishes.

We have been meaning to write and tell you how very pleased we are with our remodeled bathroom. It is absolutely perfect. It is hard to believe that a bathroom as small as ours could be made into what seems like a larger and roomier room.

We decided to use Upscale for our kitchen remodel because we had such a great customer service experience with Val in their design center from the first day we entered their store. She was extremely helpful and experienced and she guided us through our project from start to finish. I highly recommend this company for your home remodeling needs.

A million and one thanks for making our house look like a million! You guys are the best!

Dan was very proactive in working with us-had a real feeling of ownership of how the project went, and kept us well informed; Great guy!”

We hired Upscale Remodeling to replace our upstairs windows with new energy-efficient Marvin windows. Steve Nash was great at helping us refine our ideas, and the crew was careful, considerate, and efficient.

We felt like we were working with friends rather than a company.

YES… The room is WONDERFUL, and looking better every day! I couldn’t be happier with the ceiling, cabinets, paint color, lights, etc. Your workmen are great, too!

Throughout the process, we were impressed with the professionalism of all involved, the very obvious commitment to quality, the creative design assistance provided, and the high quality of the finished products. . . . Upscale is a top notch, professional organization producing fine results.

There was absolutely no hard sell to upgrade to frivolous additions to the bathroom. He is truly a contractor who does listen to what his customers have to say.

It is hard to believe that over a year has gone by since our renovation. We're enjoying the changes so much, thanks to your talented team. Thank you!

I want to say that you have indeed exceeded my expectations. Peter did a great job and was in constant communication with me via notes and phone. The house was left clean every day and the bathroom looks great! I just got in the bathroom to clean it all tonight. I will be sure to recommend your service to all my colleagues and friends.

A couple of days ago, your magnificent poinsettia arrived to grace the equally magnificent work done by you on this house – the months you spent demolishing and rebuilding the entire inside of it being more demanding and requiring as much care as building an entire house from scratch. Now it once again provides a setting appropriate to a Christmas poinsettia.

All employees are very pleasant to have around. We have especially enjoyed having Dan work on our project. He is very helpful in pointing out things we may have overlooked when planning the project.

Wonderful job from starting design to finishing work. Complete professionals -- they were courteous, clean, and hard-working. We plan on hiring them again.

On Friday, we mailed a check for the work done to date by Upscale. We found the bill to be most fair. We want you to know that we are extremely pleased with all that has been accomplished. Peter Brock is a superb craftsperson and an absolute pleasure to have in our home. Your firm is more than living up to its fine reputation!

Workers are pleasant to have around-always a professional job. I wouldn’t consider having any other company.

We are enjoying our new roof and sky lights and will enjoy the flowers as well. Dad's bathroom looks great--he took a shower this morning without help. He's making progress every day and is pretty much on his own. Amazing. Thanks again. Hope you have a wonderful holiday.

Thank you for the competent preparation and work you and your crew did on the painting of the interior of our house. We especially appreciate all of the advice and careful handling of the furniture during the work. We had little cleanup as you people did most of it.

They were courteous, respectful and always communicated in a timely manner. . . . Everyone we dealt with knew their role/craft. We highly recommend them for any size project!

The Upscale folks turned our ugly, horrible storage room into a library that could easily be featured in Architectural Digest. Steve and those he hired were terrific, from the planning stage to the final inspection. The craftsmanship was superb and the craftsmen were wonderful people. We couldn’t have been more pleased. We are now ready to collaborate with them to remodel our kitchen!

We absolutely couldn’t be happier. . . . If you are looking for a truly honest contractor we highly recommend Upscale Remodeling. . . . We will definitely recommend Upscale Remodeling to anyone who asks us. We plan to use Upscale for other remodeling projects.

We are delighted with the work. We can certainly feel the effects of the decreased heat loss through the new windows. For the first time in the 16 years we've lived here, the furnace keeps the room comfortable when it's in the 20s outside. Once again, we thank Rich and Pete for making this as painless as possible for us. You can certainly add us to your long list of satisfied customers.

Thank you for making our renovation project an enjoyable process. Here is a house-warmer for your new abode!

The cabinets look amazing – even better than before! You are an incredible craftsman and carpenter… a true artist. The cabinets now look like they did before the fire. Thank you very, very much.

Just checking to wish you and your family a happy holiday and thank you for the lovely Poinsettia. I also wanted to note that your crew is first-rate and a very helpful and nice group of guys. Brian and Pete are very skilled and Steve Bossard has been quite helpful to us from day one.

Very professional, courteous workers. We liked that the job was finished to our specifications and satisfaction, in a timely fashion.

Just a quick note to tell you that the work on the home thus far is beautiful! Thank You.

I had water coming out of my ceiling from my master bath. I called Upscale and they had someone come out that afternoon and fixed my problem quickly.

Thanks so much, Steve. We look forward to more of your great work on our house!

The work done is excellent, but it is more than that. Your perspective, direction, and attention to detail has been greatly appreciated, and it shows in the finished product.

We were amazed at the quality of the workmanship and refusal to cut corners. If you want a quality job at a fair price, we can't think of a single reason not to hire Upscale Remodeling. We highly recommend Upscale to everyone - with no hesitation.

We cannot get over the workmanship of Rich! He was a pleasure to have around, so patient and incredible how clean he left things at the end of the day! You are lucky to have him and I hope we will have him and you on another project.”

We are very pleased with the work the upscale crew did on our house involving window replacement and reconfiguration, and fine kitchen cabinetry. All of the people involved were excellent craftsmen who were also very personable, polite and respectful of our space and time.

Steve Jones did the usual very fine work on the screen door. It was good to see him.

We really LOVE our new kitchen remodel! All the workers are great too. As are you!

We are very pleased with the job you all did. I couldn’t be happier with the process and the way we were treated. The process was such a positive one that I am now actually considering projects on the house that I had dismissed in the past, thinking it would be too much hassle to get them done. Thanks for all the hard work.

The renovations were great. I couldn’t have been happier with the work and the guys who worked on the renovations. They kept us informed on all aspects of the project and kept everything neat and clean when they were done each day. I was able to come to them with vague ideas and they helped to turn those ideas into some great rooms. Thanks!

Thanks for the fine job done at Delta Gamma.

We were so pleased with the fine job Upscale Remodeling in NY did for us. Our two different jobs included replacing all our storm windows and doing a series of smaller fixing up and repairing things around our home. They were prompt and courteous and the workmanship was excellent.

The overhang/ceiling looks great! We are very pleased.

I really appreciated the fact that when you saw that the first set of windows were not properly fitted you immediately set out to rectify the matter.

We wanted to write to say how happy we are with Rich’s work on the crawl space. Carol tells me that it was a horrible job, but it looks wonderful now – well sealed and tidy. We’ve been having problems with musty smells for years. I feel foolish not having addressed them earlier (but extremely happy to have had Rich to shoulder the burden for me).

It is difficult to describe our pleasure in not only the renovations but in the crew who worked on them. After a while, they seemed like part of the family!

Upscale was completely professional and provided excellent work. . . . If you are interested in the best quality workmanship, excellent communication, and friendly, professional employees, you should choose Upscale Remodeling for your next project.

We are very happy with the work you did in the kitchen at our cottage. We drove over there yesterday and found nothing lacking. Thank you.

We hired Upscale to take an unfinished room over our garage and finish it into office space and a guest bedroom. We very much enjoyed working with them, and we have been extremely pleased with the result. We would strongly recommend Upscale to anyone.

I was out all afternoon when the guys installed the bookshelves, etc. from Bub’s shop. When I came home there was still light so I rushed upstairs to have a look. It quite literally took my breath away. It is sooooooo beautiful!!!!!!! Thank you, thank you, thank you!!!!:-)

We just completed our third set of projects with Upscale. Their leadership and design staff are thorough and thoughtful in the planning and design phase. Each team was patient and accommodating while being very knowledgeable and completing quality work on our home!

Thank you so much for your prompt response to our ice/roof/leakage problem – the guys you sent were terrific!

Very professional company. . . . We were pleased with the outcome and amazed by how fast they finished the project. They have stood by their work and have come over to adjust cabinets and fix little problems without any hesitation. Highly recommended!

The Miller’s house looks wonderful. It really “fits” with their home and doesn’t look pasted on… something you are so good at!

Several years ago they miraculously turned a horrible junky storage room into a spectacular library. It makes me happy just to walk into this room. We have a carpenter friend in Rochester who builds things in his own home and he keeps telling us that the quality of the work in this library is really astonishing and he hopes that we appreciate that. We do!.

The doors downstairs are beautiful and the work Pete did is really professional. We like the doors a lot.”

I really liked that you set standards and keep to them and that you took the initiative to redo stairs instead of waiting for us to either ask it or for something to happen (such as warping) before fixing problem.

Dan did a great job! Not only was the craftsmanship first rate, but he was a pleasure to work with, was great with the dogs, and always left the work area neat and clean at the end of the day.

I just heard another construction nightmare story yesterday and was thanking God for you guys! We still are loving our attic but haven't come up with a better name for it. Hope this gets your day off to a good start. Happy Easter!

Upscale was completely professional and the workmanship has been excellent. The employees are friendly, knowledgeable, punctual, and very neat.

Word of mouth is a very powerful tool. I have told, and will continue to tell, friends, colleagues, neighbors, etc… of Upscale’s excellent work – a company worthy of its name!

Bud and I are so very pleased with the quality and results of the work that has been done thus far on 105 Miller St. Thank you so very much for your efforts and assistance regarding insurance matters.

It's our pleasure to do business with you and your firm.

It is hard to believe that over a year had gone by since our renovation. We’re enjoying the changes so much, thanks to your talented team.

Upscale has done for us several jobs of varying degrees of difficulty, and we are delighted that they are on our calendar for more work ahead. These are professionals who work patiently to figure out all of the complexities of the job at hand before undertaking it, and once they get started, the work is handled efficiently and neatly.

My explanation of the project was considered and many suggestions for what to use were given. New materials are good quality as is the workmanship. All craftsmen were very easy and pleasant to work with.

They are an incredible set of people to work with. From the first step which was scoping out the job, through to the proposal to the detailed work and the cleanup and finish they were amazing. . . . There were no hiccups at all. . . . I felt they went beyond what I expected.

I am quite pleased with what Rich is doing! Thank you!

If you are planning a high-quality renovation project, definitely contact Upscale Remodeling because it lives up to its name.

We are really enjoying our home improvements!

I am extremely satisfied with Upscale Remodeling in Ithaca, NY. The bathroom remodel was carefully detailed and estimated before it was started. Everyone associated with Upscale treated both me and the remodeling job itself with the utmost care and attention.

At Upscale Remodeling in NY, all personnel were dedicated to performing and completing the job to the customer’s satisfaction.

Thank all of you for all your effort, determination and patience to get the job done. I done see how you could have done so much but I do thank you and highly recommend you for any project.

The cabinet is beautiful! Thank you very much! Everyone who has seen it has commented favorably upon your work. Your contribution to the library is a generous gift, and we count you as a true Friend of the Library.

Their workers are experts, professional, thoughtful and remarkably neat. We will never hire another contractor.

I wanted to extend my sincere appreciation to your company for providing quality, timely service and fixing the footer drain problem at my home.

Nice job communicating status and explaining issues/options.

What we liked most about working with Steve Nash and his crew is how carefully they managed the time and expenses of the project. We asked them to be really clear and upfront with us about the budget - that we didn't and couldn't go over. They were amazing about this. Right on target. Right on time. Honest, hard, and consistent work that came out great!

Thanks again to all your great employees!! We just LOVE the kitchen remodel. Of course, I knew it would be perfect! Until next time!

Your attention to detail really makes a big difference in the final results, and we appreciate the care and expertise of your full crew! Please tell them for us.

We have used Upscale Remodeling for several projects. We absolutely love working with them. Every detail is taken care of. Everyone is a pleasure to deal with. We are busy planning are next project. Can't wait!

Replaced a large window and fixed a long-time roof leak quickly, neatly and at a reasonable cost. Top notch workmanship.‎

Very knowledgeable, professional, able to answer all your questions and concerns. Skilled and extremely friendly and polite. Rich made some great recommendations for the master suite and the closet that made them turn out much better than I expected. I love my closet!

The windows look great! Dan and Ryan did such careful, beautiful work, touching up and repairing as they went. Plus, Dan is able to do all this leaving no mess in his wake other than the necessary furniture moving.

We’ve been extremely satisfied with the work done by Upscale in several different projects. . . . We certainly would recommend Upscale for any level of renovation work.

Thanks for everything. I look forward to future projects.

I choose Upscale Remodeling in NY anytime the job is extensive, because I know that Upscale is reliable and does the best quality work. I would advise anyone Upscale to use them: the service, workmanship, reliability, and professionalism that upscale provides exceeds all others in our area.

It is rare in this day and age to have someone truly care about the customer and to stand behind the final product. Steve actually returns your phone calls and/or e-mails in a timely manner. Imagine that. I have heard so many horror stories when it comes to contractors.

I liked how good your people were at communicating with me – (communications were frequent so I wasn’t left wondering what was going on, and I always got quick responses).

Steve Nash is a young man with old-fashioned values. He is honest, hard-working, innovative, articulate, courteous and fair and takes great pride in his work.

The overall experience with the Company and employees was congenial, courteous, pleasant and knowledgeable.

An excellent job! By far the best thing was that the work was done on time, I always was called back within a reasonable amount of time and everything that we discussed was done without delay.

I love my new kitchen remodel! And, I will call upon my return next spring so that you can see the transformation! Have a healthy, happy, and prosperous 2008.

Eric and I would love to express our joy with the final presentation of our new kitchen. We could not be happier. It was truly a collaborative effort and we especially want to commend you all.

We've been very happy with the professionalism of Upscale Remodeling in NY. From the beginning of the process to our current point mid-construction they have been very easy to deal with, and have done an excellent job.

Upscale is the most professional and thorough general contractor I have ever worked with. I have used Upscale for hundreds of thousands of dollars of work on several properties. All of their work is top notch and their responsiveness and professionalism is unmatched. Can not recommend their team highly enough!!